Manage Your Account
Now that you’re enrolled, you may already have some information in your mailbox (and your email inbox) from Access Health CT and your insurance company. Pay close attention to the details, and review to make sure that all of your household and health plan information is correct. After you enroll in healthcare coverage through Access Health CT, you’ll receive additional materials from us and from your insurance company (materials may vary depending on the plan you choose). It’s important that you open and read all the mail you receive, and reach out when you have questions.
Pay Your Premium
After you enroll, your insurance company will send you a bill with directions on when your first payment is due and how to pay it. To make sure you have access to your coverage, you should pay your premium bill as soon as possible. Always pay your monthly bill on time to avoid coverage delays or lapses.
Anthem Customers
Click here to make first first-time payments. Future payments can be made online by choosing Pay My Bill. You can also pay over the phone by calling the Member Services number on the back of your ID card. Another option is to mail your payment to the address listed on the bill.
ConnectiCare Customers
Click here to make payments online. Even if you don’t currently have an online account you will be able to pay the bill as a guest. Payments can also be made calling 1-800-333-1733 or in-person at any People’s United Bank branch or ConnectiCare Center. Make sure you bring your bill with you.
Keep Your Info Updated
If any of your personal information changes during the year, you should report the changes to us right away. If we don’t have the most up to date information, it can make it harder for us to get in touch with you about your account and it can affect the amount of financial help you can receive. That includes where you live, how much you earn and your contact information, like email, home and mobile number.
Verifications
If you received a letter from us asking you to submit documents to confirm your eligibility for healthcare coverage, follow the steps described below. Even if you have enrolled and started using your plan, you may lose your coverage or financial help if we don’t receive these documents from you by the deadline indicated in the letter.
(Click Here)
Filing Your Taxes
If you or anyone in your household enrolled in a Qualified Health Plan (QHP) through Access Health CT last year, you will be getting a form in the mail by the first week of February.
(Click Here)
Stay connected to stay covered
Manage FAQs
For any enrollment or general questions, and help with verification documents, contact Access Health at 1-855-909-2428 or Live Chat at AccessHealthCT.com (click “Live Chat” icon on the right)
If you have questions about your monthly bill, provider networks or insurance plan benefits, you should contact your insurance company. (Their contact information is located on the back of your insurance card)
Members with HUSKY Health Coverage can contact the Department of Social Services at 1-800-656-6684 or visit huskyhealthct.org
Brokers can help you if you have a Special Enrollment Period and need to change your health insurance plan, and they are a great resource for renewing your coverage during the next Open Enrollment Period.
If you enrolled with the help of a Certified Broker, make sure you save their contact information for future questions about health insurance enrollment.
To find your Broker’s contact information
Sign in at AccessHealthCT.com and click “Manage Broker” under Quick Links.
Don’t have a Broker?
Click here to find one who is certified by Access Health CT.
If you enrolled with the help of a Certified Broker, make sure you save their contact information for future questions about health insurance enrollment.
To find your Broker’s contact information
Sign in at AccessHealthCT.com and click “Manage Broker” under Quick Links.
Don’t have a Broker?
Click here to find one who is certified by Access Health CT.
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